If you require technical assistance please check the support area of our website first. If you still require assistance, please call 1300 550 550 (press 2 for helpdesk) or e-mail firstname.lastname@example.org.
If your query is accounts related, we will be able to help you faster if you are able to provide:
How can I pay my account?
Eftel's new range of ADSL services are only available when you pay using our auto-payment service.
Eftel's Auto-pay is a convenient service which ensures that your Eftel account is automatically paid on the due date from your credit card, cheque or savings account. We will e-mail you a tax invoice so you can check how much you are paying. However, we will no longer send you a paper bill, so in addition to saving time, you'll be saving paper and the environment.
Best of all, Eftel auto-pay is free, and unlike many companies, there's no credit card surcharge. We accept Visa, Mastercard, American Express and Diners Club cards.
Download the auto-payment request form, then complete it and post it to us at the address listed on the form (no postage stamp is required).
For customers on our older internet plans, our alternate payment methods are: