Eftel are moving to an e-mail only invoice policy. Many Eftel retail broadband customers have already elected for e-mail only invoicing and this has improved the efficiency of our billing process, so we have decided to make this standard policy providing continuity across all broadband services.
How does this affect me?
How will I be notified?
What action do I need to take?
Once your receive the e-mail;
Eftel's payment terms are 14 days from the date of invoice. Late payment fees may apply and Eftel reserves the right to suspend services for overdue accounts. If you pay by Direct Debit and a credit has been raised on your account after the invoice is generated and before the due date the amount that is debited will be the balance owing minus the credit amount.
One easy-to-read bill for all your services
Eftel offers the convenience of a single monthly invoice for all of your services. If you are receiving more than one bill per month, and would like to combine them, please e-mail us at email@example.com, and advise us of the account numbers of the services that you would like to combine. We can only combine accounts that are in the same name.
When to expect your invoice
We will normally produce your invoice about 14 days before the due date.
Customers will receive a copy of their invoice by e-mail.
If you are not receiving e-mailed invoices, it is likely that we do not have your current e-mail address. You could also be missing out on other important information about your Eftel services. If so, please e-mail us at firstname.lastname@example.org to advise us of your correct e-mail address.
If you pay your account using Eftel auto-pay
If you have arranged automatic payments with us, we will send your invoice by e-mail. You will no longer receive a copy in the post. We will e-mail your invoice approximately 7 days before the payment is deducted from your nominated account, so you have plenty of time to contact us with any billing inquiries.
Viewing your e-mailed invoice
Your e-mailed invoice is delivered as an attached PDF file. We use the PDF format because it allows us to deliver an electronic invoice that looks exactly the same as the paper one.
To view your e-mailed invoice, you need to have a PDF viewer. If you have a Mac, a PDF viewer is built in. If you are using Windows, you may need to download and install one. You only need to do this once. There are two options:
We suggest Foxit Reader as it is small (and quick to download) and fast. It is also a good option if for some reason Adobe Reader does not work correctly on your computer.