EFTEL WARRANTY INFORMATION
All Hardware provided by Eftel comes with a 12 month warranty against
defects. That warranty against defects
does not apply to defects or damage caused by misuse, abnormal use, abuse or
defects or damage caused by external events outside of Eftel's control, for example fire or flood damage.
You must claim against the warranty within the 12 month period.
How to claim under the warranty
- In order to
claim under warranty, you should contact Eftel on 1300 550 550 or via e-mail to firstname.lastname@example.org and advise that you wish to claim
under the warranty. We will assess whether you are eligible to claim under the
warranty and also determine whether to repair or replace your equipment, or
provide an account credit.
- If we determine that your Hardware needs to be returned, you will be sent replacement
Hardware and a return freight bag in which to return the faulty Hardware.
- If the faulty
Hardware is not returned to us, with all cables, accessories and components,
within 21 days of you receiving the replacement Hardware (and return freight
bag), you will be charged the full price for the replacement Hardware plus any shipping costs. You will also still be liable for the full cost of the original Hardware.
- If on inspection of the returned Hardware we determine the defect is not covered by
warranty (because for example it was caused by misuse or abuse of the Hardware)
you will be charged for the original Hardware and the replacement
Hardware. However we will not charge you
for the replacement Hardware if you have not used that Hardware and return it
to us in its unopened packaging.
- Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the
goods. If a good you send to us for
repair is capable of retaining user-generated data (e.g. telephone numbers
stored on a phone) please note that some or all of your stored data may be lost
during the process of repair.
The benefits of this warranty against defects is in addition to
other rights and remedies that consumers can be entitled to under the
Australian Consumer Law. Our goods come
with guarantees that cannot be excluded under the Australian
Consumer Law. You are entitled to a
replacement or refund for a major failure and compensation for any other
reasonably foreseeable loss or damage. You are also entitled to have the goods
repaired or replaced if the goods fail to be of acceptable quality and the
failure does not amount to a major failure.
Level 11, 600 St Kilda Road