If you require assistance using any of the Speak features, please refer to our helpful on-line guides.
Eftel fault service
For all telephone fault related queries, please call our Speak fault reporting service on 1300 550 550. If your call is outside our normal office hours, you will be directed to our out of hours telephone fault support line*.
*If you call our Speak fault reporting service outside our normal office hours for a query not related to a telephone service fault, we may charge you $130 (additional work $38 per 15minute block). Our telephone system will warn you beforehand and provide you with an opportunity to end the call without incurring any charge