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Dual Fax / Phone Line

These details are for a Type 1 phone service. What type of service do I have?

Dual Fax / Phone Line allows you to receive faxes on the same phone line but via a seperate phone number. Other benefits include the opportunity to:

  • select unique ring tones to distinguish between an incoming fax or phone call
  • provide work, family and friends with different fax number
  • assign charges to a particular phone number by dialing a special prefix
  • redirect numbers to alternative locations

Notes

  • The voice number will function as a normal voice line
  • The Call Forward and Call Waiting features still function on both numbers
  • Incoming voice calls will produce the normal ring tone, incoming faxes will produce a different ring tone
  • If you require a call to go out via the fax number, you must indicate this by dialing the prefix. If you do not, outbound calls and associated charges will default to the voice number
  • To save time and avoid dialing the prefix
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    and an alternative option is to program your fax machine's speed dial
  • You will need to program the “Sender's Number” in your fax machine so that the faxes come from your fax number
  • You require a compatible fax machine to use the features associated with this service. Please check your fax machine manual or contact the fax machine manufacturer to confirm
  • In the case that your answering machine answers fax calls, a modification of the number of times your answering machine rings before picking up the call may be required. Please refer to your answering machine manual for more information

Instructions

To send a fax

If you would like to send a fax via the fax number and charge the call cost to the fax number, please follow the instructions below. Alternatively, if you would like all calls (fax and voice) to charge to the voice number only, simply send a fax as per the normal procedure.

Via the fax number

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  • Wait for dial tone
  • Fax number

Faxing overseas

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  • Wait for Dial Tone
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  • Country code
  • Area code
  • Fax number

Using Call Forward & Call Waiting on the fax number

  • To use either of these features on the fax number, dial
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    and listen for a dial tone and follow the relevant feature's instructions
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