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Mass Service Disruptions

The M2 Group (including iPrimus, Commander, M2 Clear, Dodo, Eftel, aaNet, ClubTelco and Engin) prides itself on delivering great customer service and is committed to its obligations in accordance with the Telecommunications (Customer Service Guarantee) Standard 2011 (CSG Standard).

However, occasionally events such as natural disasters and emergencies (eg floods and bushfires); extreme weather conditions (eg storms and lightning); or damage to our facilities or the facilities of our suppliers and other things that the M2 Group cannot control could mean we are prevented from repairing faults or connecting standard telephone services within usual timeframes.

These types of events may trigger a Mass Service Disruption exemption which releases the M2 Group from complying with the CSG performance standards for the duration of the Mass Service Disruption.

This exemption process is outlined in part 3 of the Telecommunications (Customer Service Guarantee) Standard 2011, which is explained on the ACMA website. Should you wish to challenge an exemption, you can raise the matter with the Telecommunications Industry Ombudsman (TIO). TIO information and contact details are available at www.tio.com.au.

When a Mass Service Disruption exemption is in place in your area, M2 Group will contact you directly or issue a public notice in a daily newspaper and place the full details on our website.

The Telecommunications Industry Ombudsman (TIO) has a helpful fact sheet on Mass Service Disruptions.

To view current Mass Service Disruptions, please visit: www.m2.com.au/msd.

Public Notices
Reference Code Start Date End Date Notice
VICNSW_10_CSGNOTICE_04062013_EXTENSION 01/06/2013 16/08/2013 Ongoing Extreme Weather events impact service in the Mallee, Wimmera, South West, and Central Districts of Victoria.
VICNSW_10_CSGNOTICE_04062013_EXTENSION 01/06/2013 02/08/2013 Extreme Weather events impact service in Victoria and the South Coast, South West Slopes, Riverina, and Lower Western districts of New South Wales.
SA_07_CSGNOTICE_06062013_EXTENSION 02/06/2013 02/08/2013 Extreme Weather events impact service in the Adelaide Metropolitan, Mount Lofty Ranges, Yorke Peninsula, Kangaroo Island, Upper South East, Lower South East, Murraylands, Riverland, Mid North, Flinders, West Coast, Eastern Eyre Peninsula, and Lower Eyre Peninsula Districts of South Australia.
SA_07_CSGNOTICE_06062013 02/06/2013 05/07/2013 Extreme Weather events impact service in the Adelaide Metropolitan, Mounth Lofty Ranges, York Peninsula, Kangaroo Island, Upper South East, Lower South East, Murraylands, Riverland, Mid North, West Coast, Eastern Eyre Peninsula, and Lower Eyre Peninsula Districts of South Australia
WA_11_CSGNOTICE_07062013 04/06/2013 05/07/2013 Extreme Weather events impact service in the Pilbara and North Interior districts of Western Australia
WA_09_CSGNOTICE_06052013_EXTENSION 08/05/2013 05/07/2013 Extreme Weather events impact service in the Perth Metropolitan, Central West, Central Wheat Belt, Lower West, Great Southern, South West, South Coasta, and South East Coastal districts of Western Australia
NT_05_CSGNOTICE_06052013_EXTENSION 03/05/2013 28/06/2013 Staff Redeployment impact service in the Alice Springs District of the Northern Territory
NSW_11_CSGNOTICE_06052013_EXTENSION 03/05/2013 21/06/2013 Extreme Weather events impact service in Sydney Metropolitan, Greater Sydney, Hunter, Central Tablelands, Illawarra, and SouthCoast
VICNSW_10_CSGNOTICE_04062013
01/06/2013 05/07/2013 Extreme Weatherevents impact service in Victoria and the South Coast, South West Slopes, Riverina, and Lower Western districts of New South Wales
 VIC_09_CSGNOTICE_13032013_EXTENSION 08/03/2013 28/07/2013 Staff Redeployment impact service in Melbourne and Greater Melbourne, Central, South West, Wimmera and Mallee Districts of Victoria
TAS_03_CSGNOTICE_06052013_EXTENSION 03/05/2013 07/06/2013
Extreme Weather events impact service in Tasmania
WA_10_CSGNOTICE_10052013
08/05/2013 07/06/2013 Extreme Weatherevents impact service in the Perth Metropolitan, Central West, Central Wheat Belt, Lower West, Great Southern, South West, South Coastal, and South East Coastal districs of Western Australia
NT_05_CSGNOTICE_06052013 03/05/2013 07/06/2013
Staff Redeployment impact service in Alice Springs District of the Northern Territory
SA_06_CSGNOTICE_06052013  03/05/2013  07/06/2013 Staff Redeployment impact servce in Adelaide Metropolitan and Mount Lofty Ranges
NSW_11_CSGNOTICE_06052013 03/05/2013 07/06/2013 Extreme Weather events impact service in Sydney Metropolitan, Greater Sydney, Hunter, Central Tableland, Illawarra, and South Coast
WA_09_CSGNOTICE_06052013 03/05/2013 07/06/2013 Extreme Weather events impact service in Perth Metropolitan, Lower West, Central Wheat Belt, South West and Great Southernd distrcits of Western Australia
TAS_03_CSGNOTICE_06052013  03/05/2013  24/05/2013 Extreme Weather events impact service in Tasmania
VIC_09_CSGNOTICE_13032013_EXTENSION 08/03/2013 31/05/2013
Staff Redeployment impact service in Melbourne and Greater Melbourne, Central, South West, wimmera and Mallee Districts of Victoria
WA_08_CSGNOTICE_23042013
18/04/2013 03/05/2013
Extreme Weather events impact service in the South West district of Western Australia
QLD_10_CSGNOTICE_01032013_EXTENSION 01/03/2013 31/05/2013 Extreme Weather events impact service in Central Cost-Whitsundays, Capricornia, Wide Bay and Burnett, Darling Downs and Granite Belt, Southeast Coast Districts in Queensland
NSW_10_CSGNOTICE_01032013_EXTENSION 01/03/2013 31/05/2013 Extreme Weather events impact service in the Northern Rivers, Mid North Coast and North West Slopes and Plains Districts in New South Wales
 NT_04_CSGNOTICE_04042013_EXTENSION 02/04/2013  24/04/2013 Extreme Weather events impact servce in Darwin-Daly and Arnhem districts of the Northern Territory
WA_07_CSGNOTICE_20032013_EXTENSION 14/03/2013
03/05/2013 Extreme Weather events impact service in Perth Metropolitan, Lower Wes, Centreal Wheat Belt, and Great Southern districts of Western Australia
SA_04_CSGNOTICE_13032013_EXTENSION 11/03/2013 03/05/2013 Staff Redeployment impact to service in Adelaide, Mid North, Lower Eyre Peninsula, Eastern Eyre Peninsula, Flinders, North East Pastoral and Riverland Districts of South Australia
 NT_03_CSGNOTICE_13032013_EXTENSION 11/03/2013 03/05/2013 Staff Redeployment impact service in Roper -McArthur, Victoria River, Barkly and Alice Springs Districts of the Northern Territory
 SA_05_CSGNOTICE_21032013_EXTENSION 20/03/2013 03/05/2013 Staff Redeployment impact service in Adelaide Metropolitan and Mount Lofty Ranges
NT_04_CSGNOTICE_04042013 02/04/2013 19/04/2013 Extreme Weather events impact servce in Darwin-Daly and Arnhem districts of the Northern Territory
 NSW_09_CSGNOTICE_01022013_EXTENSION 29/01/2013 03/05/2013 Extreme Weather events impact service in Sydney Metropolitan, Greater Sydney, Hunter, Central Tablelands and Illawarra Districts.
VIC_09_CSGNOTICE_13032013_EXTENSION
08/03/2013 26/04/2013 Staff Redeployment impact service in Melbourne and Greater Melbourne, Central, South West, Wimmera and Mallee Districts of Victoria
TAS_02_CSGNOTICE_26032013
22/03/2013 05/04/2013 Extreme Weather events impact service in Tasmania
SA_05_CSGNOTICE_21032013 20/03/2013 05/04/2013 Staff Redeployment impact service in Adelaide Metropolitan and Mount Lofty Ranges
 WA_06_CSGNOTICE_01032013_EXTENSION  25/02/2013 05/04/2013 Extreme Weather events impact service in Pilbara District.
WA_07_CSGNOTICE_20032013 14/03/2013 12/04/2013 Extreme Weather events impact service in Perth Metropolitan, Lower Wes, Centreal Wheat Belt, and Great Southern districts of Western Australia
NT_03_CSGNOTICE_13032013 08/03/2013  29/03/2013 Staff Redeployment impact service in Roper -McArthur, Victoria River, Barkly and Alice Springs Districts of the Northern Territory
SA_04_CSGNOTICE_13032013 08/03/2013  29/03/2013 Staff Redeployment impact to service in Adelaide, Mid North, Lower Eyre Peninsula, Eastern Eyre Peninsula, Flinders, North East Pastoral and Riverland Districts of South Australia
VIC_09_CSGNOTICE_13032013 08/03/2013 29/03/2013 Staff Redeployment impact service in Melbourne and Greater Melbourne, Central, South West, Wimmera and Mallee Districts of Victoria
VIC_08_CSGNOTICE_08032013 06/03/2013 22/03/2013 Extreme Weather events impact service in Shepparton and surrounding Northern Country District of Victoria
NSW_10_CSGNOTICE_01032013 01/03/2013 19/04/2013 Extreme Weather events impact service in the Northern Rivers, Mid North Coast and North West Slopes and Plains Districts in New South Wales.
QLD_10_CSGNOTICE_01032013 01/03/2013 19/04/2013 Extreme Weather events impact service in Central Coast-Whitsundays, Capricornia, Wide Bay and Burnett, Darling Downs and Granite Belt, Southeast Coast Districts in Queensland.
WA_06_CSGNOTICE_01032013 25/02/2013 22/03/2013 Extreme Weather events impact service in Pilbara District.
NSW_09_CSGNOTICE_01022013_EXTENSION 29/01/2013 05/04/2013 Extreme Weather events impact service in Sydney Metropolitan, Greater Sydney, Hunter, Central Tablelands and Illawarra Districts.
VIC_07_CSGNOTICE_26022013 25/02/2013 08/03/2013 Extreme Weather events impact service in Greater Melbourne.
NT_02a_CSGNOTICE_14022013_Extension 12/02/2013 08/03/2013 Extreme Weather events impact service in Darwin-Daly District of Northern Territory.
VIC_06_CSGNOTICE_20022013 19/02/2013 08/03/2013 Fire impacts service in Epping and surrounding Central District.
NT_02_CSGNOTICE_14022013 12/02/2013 22/02/2013 Extreme Weather events impact service in Darwin–Daly District of Northern Territory
QLD_05a_CSGNOTICE_24012013_Extension 22/01/2013 01/03/2013 Extreme Weather events impact service in Maranoa and Warrego District of Queensland.
QLD_04a_CSGNOTICE_22012013_Extension 21/01/2013 01/03/2013 Extreme Weather events impact service in Gulf Country, Peninsula, North Tropical Coast and Tablelands, Northern Goldfields and Upper Flinders and North West Districts.
NSW_09_CSGNOTICE_01022013 29/01/2013 01/03/2013 Extreme Weather events impact service in Sydney Metropolitan, Greater Sydney, Hunter, Central Tablelands and Illawarra Districts.
NSW_08_CSGNOTICE_30012013 25/01/2013 01/03/2013 Extreme Weather events impact service in Northern Rivers, Northern Tablelands, North West Slopes and Plains and Mid North Coast of New South Wales.
QLD_08_CSGNOTICE_30012013 25/01/2013 01/03/2013 Extreme Weather events impact service in Wide Bay and Burnett, Southeast Coast, Darling Downs and Granite Belt, Maranoa and Warrego Districts of Queensland.
QLD_07_CSGNOTICE_30012013 29/01/2013 22/02/2013 Extreme Weather events impact service around Emerald and surrounding Central Highlands Coalfields District of Queensland.
QLD_06_CSGNOTICE_25012013 24/01/2013 15/02/2013 Extreme Weather events impact service in Herbert and Lower Burdekin, Central Highlands Coalfields, Central Coast-Whitsundays and Capricornia Districts.
QLD_05_CSGNOTICE_24012013 22/01/2013 08/02/2013 Extreme Weather events impact service in Maranoa and Warrego District of Queensland
WA_05_CSGNOTICE_22012013 21/01/2013 1/02/2013 Extreme Weather events impact service in Central Wheat Belt, Great Southern, South West and South Coastal District.
VIC_05_CSGNOTICE_22012013 21/01/2013 1/02/2013 Fire impacts service in West and South Gippsland District of Victoria.
QLD_04_CSGNOTICE_22012013 21/01/2013 1/02/2013 Extreme Weather events impact service in Gulf Country, Peninsula, North Tropical Coast and Tablelands, Northern Goldfields and Upper Flinders and North West Districts.
NSW_07_CSGNOTICE_17012013 15/01/2013 25/01/2013 Extreme Weather events impact service in North West Slopes and Plains District of NSW
QLD_03_CSGNOTICE_16012013 14/01/2013 25/01/2013 Extreme Weather events impact service in Darling Downs and Granite Belt District of Queensland
NSW_06_CSGNOTICE_16012013 14/01/2013 25/01/2013 Extreme Weather events impact service in Mid North Coast, Northern Tablelands and North West Slopes and Plains District of NSW
TAS_01_CSGNOTICE_14012013 07/01/2013 01/02/2013 Fire impacts service in South East, Midlands and East Districts of Tasmania
NSW_05_CSGNOTICE_07012013 27/12/2012 11/01/2013 Extreme Weather events impact service in Central North and Central South NSW.
VIC_04_CSGNOTICE_09122012 05/12/2012 14/12/2012 Extreme Weather events impact service in Melbourne and Greater Melbourne of Victoria.
WA_03_CSGNOTICE_03122012 23/11/2012 06/12/2012 Extreme Weather events impact service in Central West and Central Wheat Belt Districts of Western Australia.
NSW_03_CSGNOTICE_06122012 30/11/2012 14/12/2012 Extreme Weather events impact service in Sydney Metropolitan, Greater Sydney, Hunter and Central Tablelands Districts.
NSW_04_CSGNOTICE_06122012 04/12/2012 14/12/2012 Extreme Weather events impact service in Northern Tablelands and Northwest Slopes and Plains Districts.
NT_01_CSGNOTICE_06122012 03/12/2012 14/12/2012 Extreme Weather events impact service in Alice Springs.
WA_04_CSGNOTICE_03122012 26/11/2012 14/12/2012 Extreme Weather events impact service in Goldfields and South East Coastal Districts of Western Australia.
SA_02_CSGNOTICE_12112012 07/11/2012 16/12/2012 Extreme Weather events impact service in Lower Eyre and Eastern Peninsula, Flinders, North East Pastoral, Riverland, Murray Lands, Mid North, Mount Lofty Ranges and Adelaide Metropolitan Districts of South Australia.
SA_03_CSGNOTICE_06122012 03/12/2012 14/12/2012 Extreme Weather events impact service in Eastern Eyre Peninsula, Flinders, Mid North, Riverland, Murraylands, Mount Lofty Ranges and Upper Southeast Districts of South Australia.
VIC_02_CSGNOTICE_28112012 22/11/2012 30/11/2012 Fire impacts service in Warrnambool and surrounding South West District of Victoria.
VIC_02a_CSGNOTICE_28112012_Extension 22/11/2012 07/12/2012 Fire impacts service in Warrnambool and surrounding South West District of Victoria.
VIC_03_CSGNOTICE_07122012 04/12/2012 21/12/2012 Extreme Weather events impact service in the Central District of Victoria.
NSW_04_CSGNOTICE_06122012 4/12/2012 14/12/2012 Extreme Weather events impact service in Northern Tablelands and Northwest Slopes and Plains Districts.
NSW_03_CSGNOTICE_06122012 30/11/2012 14/12/2012 Extreme Weather events impact service in Sydney Metropolitan, Greater Sydney, Hunter and Central Tablelands Districts.
VIC_03_CSGNOTICE_07122012 4/12/2012 21/12/2012 Extreme Weather events impact service in the Central District of Victoria.
SA_03_CSGNOTICE_06122012 3/12/2012 14/12/2012 Extreme Weather events impact service in Eastern Eyre Peninsula, Flinders, Mid North, Riverland, Murraylands, Mount Lofty Ranges and Upper Southeast Districts of South Australia.
NT_01_CSGNOTICE_06122012 3/12/2012 14/12/2012 Extreme Weather events impact service in Alice Springs.
WA_04_CSGNOTICE_04122012 26/11/2012 14/12/2012 Extreme Weather events impact service in Goldfields and South East Coastal Districts of Western Australia.
WA_03_CSGNOTICE_03122012 23/11/2012 6/12/2012 Extreme Weather events impact service in Central West and Central Wheat Belt Districts of Western Australia.
VIC_02a_CSGNOTICE_28112012_Extension 22/11/2012 7/12/2012 Fire impacts service in Warrnambool and surrounding South West District of Victoria.
VIC_02_CSGNOTICE_28112012 22/11/2012 30/11/2012 Fire impacts service in Warrnambool and surrounding South West District of Victoria.
NSW_02_CSGNOTICE_23112012 19/11/2012 30/11/2012 Extreme Weather events impact service in the Northern Rivers and Mid North Districs of New South Wales.
QLD_02_CSGNOTICE_23112012 19/11/2012 30/11/2012 Extreme Weather events impact service in Brisband Metropolitan, Southeast Coast, Wide Bay and Burnett, Darling Downs and Granite Belt Districts of Queensland.
SA_02_CSGNOTICE_12112012 07/11/2012 16/11/2012 Extreme Weather events impact service in Lower Eyre and Eastern Peninsula, Flinders, North East Pastoral, Riverland, Murray Lands, Mid North, Mount Lofty Ranges and Adelaide Metropolitan Districts of South Australia
QLD_01_CSGNOTICE_19072012 13/07/2012 27/07/2012 Extreme Weather events impact service in North Tropical Coast and Tablelands, Herbert and Lower Burdekin, Central Coast-Whitsundays, Capricornia, Central Highlands and Coalfields and Wide Bay and Burnett districts of Queensland.
WA_02a_CSGNOTICE_15062012_Extension 11/06/2012 20/07/2012 Extreme Weather events impact service in Greater Perth, Lower West, Central Wheat Belt, South West, Great Southern and South Coastal Districts of Western Australia.
SA_01a_CSGNOTICE_28062012_Extension 21/06/2012 16/07/2012 Extreme Weather events impact service in Adelaide Metropolitan, Mount Lofty Ranges, Mid North, Murraylands, Upper Southeast and Lower Southeast Districts of South Australia.
SA_01_CSGNOTICE_28062012 21/06/2012 6/07/2012 Extreme Weather events impact service in Adelaide Metropolitan, Mount Lofty Ranges, Mid North, Murraylands, Upper Southeast and Lower Southeast Districts of South Australia.
WA_02_CSGNOTICE_15062012 11/06/2012 29/06/2012 Extreme Weather events impact service in Greater Perth, Lower West, Central Wheat Belt, South West, Great Southern and South Coastal Districts of Western Australia.
NSW_01_CSGNOTICE_21062012 13/06/2012 22/06/2012 Extreme Weather events impact service in Sydney Metropolitan, Greater Sydney, Hunter, Illawarra, South Coast, Central Tablelands, South West Slopes, Central West Slopes and Plains districts of New South Wales.
VIC_01_CSGNOTICE_08062012 05/06/2012 15/06/2012 Extreme Weather events impact service in Greater Melbourne, Central, West and East and South Gippsland District of Victoria.
WA_01_CSGNOTICE_08062012 05/06/2012 15/06/2012 Extreme Weather events impact service in Albany and South Coastal District of Western Australia.
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