E-mail related FAQs

Q: Why can't I send or receive mail?

A: There can be many different reasons your e-mail may stop working. Your e-mail program will generally display an error number/message when it has a problem. Write this down before contacting the helpdesk. If your e-mail is not working, try accessing a website to see if the rest of your Internet connection is working.

Q: Why do I receive a 'Sender address rejected' error everytime I try to send an e-mail?

A: This means there is an issue with your e-mail address in Ourlook, generally a spelling mistake. Please check the guide on checking your Outlook Settings. If you are still unable to send emails, contact the helpdesk.

Q: Why do I receive a 'Recipient address rejected' everytime I try to send an e-mail?

A: This means there is an issue with the e-mail address you are sending to. It could be caused by a spelling mistake or if that e-mail address does not exist.

Q: How many recipients can I have in one e-mail?

A: There is a total limit of 65 recipients per e-mail allowed.

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