What is Eftel Speak?
Is Speak reliable?
Do I still need another carrier?
What do I get if I combine my Internet and Speak?
Does it cost to join?
What are Speak's rates?
What if I require a new phone line / new connection / technician visit?
(ii) Application process
Eftel’s Speak is a new line rental and local calls, plus national, international and mobile service from your fixed line telephone. You can now make some great savings by choosing Eftel for all your national, international and calls to mobiles. Better still, you can save even more if you combine your Eftel dial-up or broadband Internet service with Speak all on a single bill.
Yes! Speak uses a carrier grade network to provide high quality and reliability.
Combining your Eftel services is called ‘bundling’. Select speak@home lite or speak@home plus as well as Eftel Broadband ADSL and receive between $10 & $20 off your monthly broadband fee. More information on Broadband ADSL.
Or you can select Eftel Speak@home lite or speak@home plus and combine it with an eligible Eftel dial-up service and you can receive between $5 and $8 off your monthly dial-up fee. More information on dial-up.
Please note: Bundled discounts will only apply to customer accounts that have a minimum monthly Internet access fee of $15 for dial-up or $30 for broadband.
No. There are no joining fees or charges to become an Eftel Speak member. However, there may be fees in regards to phone line connections and technician work. For more information, see below.
There are charges associated with connecting a new phone line, and with reconnecting a current phone line. It is important to note that the information provided is a guide only. What work your telephony service requires cannot be determined until a technician visits your premises.
|Service Description||First Service||Additional Services*|
|Telephone line connection, no technician required||$59.00||$59.00|
|Telephone line connection, technician required to reattach existing appropriate cabling||$125.00||$75.50|
|New Telephone line connection and/or technician required to establish and/or develop cabling||$299.00||$179.00|
* Fee applies only when the service is completed at the same premises at the same time.
(ii) Application process
No, in most cases we are able to automatically switch you over to Speak without requiring you to contact your existing provider.
Once we have received your application details, most new accounts will be activated within 5 working days.
No. There is no lock-in contract with Speak. You can leave whenever you like, just give us one calendar month's notification in writing of your intention to leave.
No, you will not receive an ‘extra’ bill. You will continue to receive your monthly Eftel Internet bill, which will now include line rental and local calls, plus national, international and calls to mobiles from your home or business phone.
You will continue to receive your current Eftel bill each month, but with the added Speak service charges included.
A monthly account keeping fee of $3.00 applies for all speak services not on an auto-payment method. You can easily avoid this charge by choosing to pay your bill via direct debit from your nominated bank account, or via auto-payment from your nominated credit card. These are the benefits you will receive from choosing this convenient and easy way to pay:
To pay via direct debit from your nominated bank account or via auto-payment from your nominated credit card, please download an autopayment form. Other payment options include:
GPO Box 2765
Perth WA 6001